Tapping into Infosec’s Human Side

In my day job, I host the Akamai Security Podcast, an audio program about all things information security. On occasion, the topics of my profession bleed into the focus of this blog.

In the following podcast, I chat with colleague Christian Ternus, a member of Akamai Infosec’s Adversarial Resilience Team. He’s been the driving force behind Humanity in Security, an effort to address burnout, depression and stress in the security community.

One of his main messages is that people in the industry need to be kinder. He touched on this some months back in a post from his “Adversarial Thinking” blog. He wrote about what he sees as infosec’s jerk problem, where cynicism and negativity run so deep that it poisons the atmosphere in many a security shop, dampening spirits and causing burnout and depression across a team.

He stressed that if you practice kindness, good things will follow.

We talk about that in much more detail. Listen to the full podcast.

Bill Brenner's podcasting equipment

Seven Insights into Dealing with Depression

I got this question from a reader over the weekend, after he read my “Suicide in the Blood” post:

I was just curious after reading this article: As much as I think about suicide and sometimes homicide, am I capable of carrying this out? I’m bipolar and have very serious depression also. Bipolar personality disorder and ADHD make it very hard to keep my mood swings down and my mind focused. I really need some perspective on this. Please help. Thanks.

It’s not an easy question to answer, as no two head cases are the same. I have my own experiences but what worked for me won’t necessarily help everyone. Still, those personal accounts are what I have to offer. These are my experiences with depression, from the circumstances and feelings to the tools I acquired for coping with the demons.

May it help you find some answers.

Mood music:

Depressed But OK With It: You can learn to keep living even when depression bears down hard.

Happily Ever After Is Bullshit & That’s OK: When depression slaps me upside the head, it’s on the heels of a prolonged period of good feelings and positive energy. These setbacks can be discouraging, but you can survive them with the right perspective.

The Mood Swing: When moods shift with little warning, the risks are severe. As with most problems, knowing you have one is the first step to better management.

Metal Saved Me: Hard rock is one of my most powerful coping tools. It’s not for everyone, but there’s a common element: Music heals.

The Bad Pill Kept Me from the Good Pill: I resisted medication for a long time. Here’s why I finally took the leap of faith. Most importantly, here’s what I’ve gained as a result.

Debunking the Shrink Stigma: Many people resist the idea of getting therapy. But in the battle over one’s demons, a shrink is a powerful ally.

Happy Depression: Can you be depressed and happy at the same time? I can.

depression

How Barnaby Jack Lived Is More Important Than How He Died

Last summer, my industry was wounded by the death of famed hacker Barnaby Jack. In January, we learned that he died of an overdose, including a mix of heroin, cocaine and prescription drugs.

People made a lot of stupid comments back then, especially those responding to The Register‘s article. One jackass called him a loser who wouldn’t be missed.

Mood music:

http://youtu.be/0LFVQpDKHk4

I didn’t know Barnaby as well as some of my infosec friends did, but I always enjoyed talking to him. He was friendly, fun and brilliant. I was a huge fan of his work, and when I think of the important business he had before him, I want to punch the idiot who called him a loser. As for whether he is missed, I know people who were pretty close to him who are still devastated.

I mention all this to set you up for an article from Metro scribe Donna Chisholm. Unlike the sensationalized crap written in January, this article does him justice.

Oh, it doesn’t skate around the dark stuff. Chisholm writes:

On a Thursday afternoon, alone in bed in his comfortable top-floor apartment, opposite The Ritz in San Francisco’s Nob Hill, Barnes died of an accidental overdose of heroin, cocaine and prescription medicines.

The scope of the tragedy is laid bare. But the balance of the article focuses on what’s really important: how he lived.

She writes of the 2010 Black Hat presentation that sent his star soaring:

He became world famous in 2010 when, at the annual Black Hat convention on computer security at Caesar’s Palace in Las Vegas — despite its name, it’s where the white hats gather — he showed, with all the flair of a Vegas magician, how he could remotely hack into an ATM. Bank notes flew all over the stage, his peers cheered, and Barnes stood at the podium and nearly pissed himself laughing.

She writes about his shift from ATM hacking to exploiting weaknesses in heart pacemakers and insulin pumps. “As he did with the ATMs, he first bought the devices and took them apart to see how they worked, and talked to patients about how they used them,” Chisholm explains.

Was his partying the result of a hidden pain, a hole in his soul? Perhaps. But we all have those holes. We’re all broken in some fashion. Some of us try to numb the pain with drugs. Others turn to excessive spending and binge eating. Some find the balance needed to control temptations. Some don’t.

That’s what being human is about: facing struggle after struggle, making mistakes and, hopefully, overcoming obstacles.

Barnes had his struggles, to be sure. But it didn’t stop him from doing the kind of work that will benefit countless people for generations to come.

Others will build on his work. What he started can’t be stopped. Thank God for that.

Barnaby Jack lived well. He was a blessing to those around him and a master at his craft.

That matters far more than how he died.

Barnaby Jack

RIP, Oderus Urungus

As a troubled kid, I had a special appreciation for Gwar. For the lost soul in need of metallic rock therapy, these guys delivered. What’s more, they were perfect for when heavy-duty escapism and entertainment was required. I’m sad to hear that Dave Brockie — a.k.a Oderus Urungus — has died at age 50.

Mood music:

Brockie had a voice and stage presence that was beyond over the top. I’m fairly sure it wasn’t even part of this world. Anyone who took Gwar seriously was doing it wrong.

And yet the SF/horror-inspired metal act — formed in 1984 — still managed to get nominated for a Grammy. They experienced plenty of line-up changes, but Brockie was there for each incarnation.

Gwar is metal satire at its best. If there’s a taboo to flaunt, they flaunt it. No politician or religion is safe. I buried many a bad mood watching and listening to them over the years.

I don’t know if the band will continue. But if it does, it won’t be the same.

Thanks for the many years of entertainment, Dave. You made some difficult periods bearable.

GWAR_live_in_Toronto,_2008

32 Years Ago Today…

On March 19, 1982, the world lost one of its greatest musicians in a plane crash: Randy Rhoads.

Mood music:

The songwriting and guitar playing he did on Ozzy Osbourne’s first two solo albums — “Blizzard of Oz” and “Diary of a Madman” — is required listening for anyone who is serious about playing the instrument.

He was also something rare in Rock ‘n Roll: a humble man who was ready to give up his success and fame in favor of earning a degree in classical guitar at UCLA.

The man’s goodness as a human being and prowess as a musician has been a big influence on me. Make no mistake about that. Whenever I need the inspiration to do my absolute best — whatever the task — I put on one of those albums. The mental sluggishness leaves me every time.

Rest in peace, beautiful soul.

 Randy Rhoads

So Sorry, I Forgot You Know Everything

In the course of writing this blog, I get a lot of flack from some people. That’s fine, because I know I’m not always right. But there’s a certain class of people who get under my skin: those who claim to have all the answers.

Mood music:

There’s the reader who bristles whenever I write about medication for depression, OCD and other disorders of the brain. She knows the answer to just about any mental disorder, you see. It’s simple: Adopt a gluten-free diet.

There’s the fitness fanatic who thinks people talking about their weaknesses are some lower form of life. Just lift weights and adopt a paleo diet. All else is the stuff of someone who cries a lot and makes excuses for everything.

While I respect their opinions and am thrilled they found something that works for them, their one-size-fits-all school of thought is flawed.

Sure, there are plenty of cases where medication is the wrong answer. People are misdiagnosed all the time, and they end up on meds that make things worse. But there are also many others who turned to medicine when all else proved inadequate. Like me. There’s a science to mental disorder, and the meds are designed to address specific problems. A gluten-free diet may help a few people. But a universal treatment? Smoke another one.

And though a lot of people get by just fine without discussing their weaknesses, others need to talk in order to address the things that hold them back.

I will continue to discuss my challenges. Not because I want sympathy, but because doing so leads me down more useful, effective avenues. Also, the vast majority of feedback tells me it helps other people do the same.

Those who don’t agree can keep telling me so. Or they can go read something else.

Middle Finger Mushroom Cloud

Happy Birthday to a Joyful Little Soul

Three years ago today, my nephew Owen was born. We just celebrated his third birthday, but I wanted to say a little something here. Think of it as my personalized birthday card to him.

First, a video for Owen’s amusement, which also has some good advice:

Let me tell you a few things about Owen:

  • He is one of the most joyful souls I’ve ever met. He’s always laughing, excited by every new wonder. He used to cry a lot, especially when I gave him shoulder rides. But he seems to have gotten beyond that.
  • He loves American flags, plants, and Thomas and Friends.
  • He got off to a slow start with talking, but in recent months he has taken quantum leaps in the land of verbalization. Chalk that up as the first challenge of his life, which he passed with flying colors.
  • He can do a fair amount of sign language. I’m 43 years old, and the only sign language I know involves a finger.
  • He loves to pretend his cousins and their dad are trees and buildings. He especially loves knocking those objects to the ground and jumping on them. I suspect this activity is not limited to cousins and uncles, but we were the primary targets at his birthday party. We loved every second of it.
  • We adults of the family can be in the most rotten mood imaginable, but once he toddles into the room and lets out that giggle of his, all other moods brighten.

Happy birthday, you joyful little soul. Uncle Bill loves you very much.
Owen Rocks Yah

Basil Fawlty Can Suck It

I know many fans of the old BBC show Fawlty Towers. People love to laugh at lead character Basil Fawlty, who’s perpetually unhinged, rude and ridiculous. Viewers can laugh at Basil’s expense and even feel a little grateful for not being that guy. But I have to confess that I despise the show.

Mood music:

When I watch an episode, I actually get stressed out. My anxiety goes through the roof every time Basil puts his foot in his mouth or hapless waiter Manuel drops food on a dining room guest.

If you’re thinking my reaction is absurd, you’re probably right. It is, after all, just a TV show — a comedy at that.

But Basil flips an old switch deep in my brain. It’s the switch that used to trigger my own episodes of bat-shit madness. I probably was never that off the wall outwardly. But I felt that out of control inside all the time. I was like Basil Fawlty, haphazardly running from one calamity to the next. And there was nothing funny about it.

That was the old fear and anxiety at work in my soul, with disaster and sorrow lurking around every corner. Fear of not measuring up at work. Fear of losing more loved ones.

Things were never that bad. It just felt that way to me all the time.

There are a lot of fictional characters out there who entertain me with their insane behavior. Lord Business, the villain in the Lego Movie, is a pretty good example. So is Dr. Heinz Doofenshmirtz from Phineas and Ferb. I love those characters because I see a bit of myself in them and they comfort me because I know I’m not alone.

We laugh at these characters because we all see some of ourselves in them.

That being the case, my hatred of Fawlty Towers makes no sense. It really doesn’t. And yet I can’t stand it.

Maybe someday I’ll figure it out.

Fawlty Towers

From the Mouths of Pre-Teens

Both kids have reached double digits since I last did a post like this, which means they’ve gone from cute to witty. Like their old man, that wit is delivered with a sharp tongue. Here’s what they’ve been saying and doing in recent weeks.

Like a lot of kids their age, Sean and Duncan are very much into Minecraft and Wii LEGO games. They take the activities very seriously and will frequently yell at the laptop or TV if things aren’t going their way. Sometimes I try to brighten their spirits, reminding them it’s only a game that should be fun. Other times I’ll needle them. Either way, they work hard to come back with real crushers.

Sean: “Dad, nobody likes you. I can’t for the life of me figure out what Mom sees in you.”

Duncan: “Get a life, Dad. I hear they’re good.”

Ask the kids who’s in charge of the castle, and they won’t hesitate to tell you it ain’t me.

Sean, describing his mom’s vocal level when one of us is in trouble: “When she yells ‘Move!’ all the dead people jump out of their graves and run.”

Sean: “Dad is very careful to make sure Mom gets downtime. He knows that when she doesn’t get downtime, everything burns.”

Noticing that Sean didn’t put his bowl in the dishwasher, I made him come downstairs.

Me: “Look in the sink and tell me what’s wrong with this picture.”

Sean: “You’re in it.”

We’re sitting in the orthodontist’s waiting room when a mom brings her 7 year old son in for his first appointment. The boy says he’s a little scared and “hopes the laser doesn’t hurt.”

Hearing this, Sean tells him, “Don’t worry. It doesn’t hurt till after they’re done with the laser.”

Sean’s self-portrait:

Sean's Self-Portrait

Duncan recently made his own fortune cookies. This included writing the fortunes:

Duncan's Fortunes

The boys love to get a rise out of each other. Sean likes to use art as a weapon:

Dunkin' Duncan

From Stress and Fear to Passion

A friend shared one of those inspirational memes with me yesterday, and it got me thinking about my approach to work — and how far I’ve come in general.

Mood music:

http://youtu.be/MhtednkzJl4

The meme says, simply:

Working Hard Is Called Stress

Man, is that ever true. I know, because I’ve been on both sides of the equation.

Sometimes the job was intolerable. Mostly, my own demons were intolerable.

During my days as a newspaper reporter and editor, all I knew was stress. Stress over the next deadline. Stress over the backstabbing and petty squabbling often prevalent in newsrooms.

I used to hide by trying to sleep by day as much as possible — especially on weekends — and at night my sleep was pierced with the nightmares stress will generate deep in the brain.

My first job as a security writer was full of stress, too, but it was different. The job itself was good. My coworkers welcomed me from the beginning, and I was well compensated compared to what I had made before. But I was also full of self-loathing, anger and addictive compulsion due to a variety of issues.

I sorted it out, mostly during my time at that job. Then the next job came along, and I had a blast. By then I had pretty much come to grips with my OCD, depression and other issues, and I had a stronger spiritual foundation under me. I was more confident and finally had the ability to approach assignments with an almost child-like glee.

Now I’m at Akamai in a position that’s quite different from those I’ve been in before. I’m inside a security operation instead of outside looking in. I’m part of a team of awesome people I learn new things from every day, and I have the freedom to swing for the fences with my ideas.

It fills me with a lot of passion. Sometimes the passion feels like stress, but that’s usually when I fail to use the myriad coping tools God has given me.

All in all, it’s a great station to be at in life. I’m blessed for sure. The equation started to turn when I faced down my fears, which brings me to another meme I’ll end with:

The Other Side of Fear